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Participant
January 20, 2023
Question

Asset Cannot Be Licensed

  • January 20, 2023
  • 2 replies
  • 1281 views

Hi Guys,

 

I am a standard subscriber. I was trying to download an illustration but it says "Asset cannot be licensed". I asked for virtual support. They told me it's because the illustration is premium but I can get it thru credit pack. I bought some credit but still it mentions the same "Asset cannot be licensed". Is credit pack not  enough to get it? Should I have extended subscription for it?

 

https://stock.adobe.com/lk/553740499

 

This topic has been closed for replies.

2 replies

WendellaBee
Adobe Employee
Adobe Employee
January 20, 2023

Please ensure that you are signed into Adobe Stock with your Adobe ID. Content may be limited to you depending on the country associated with your account.

Abambo
Community Expert
Community Expert
January 20, 2023

If lk is the country code, it's not limited. But if they are located somewhere else, it could be different.

ABAMBO | Hard- and Software Engineer | Photographer
WendellaBee
Adobe Employee
Adobe Employee
January 20, 2023

That's not what decides.

Abambo
Community Expert
Community Expert
January 20, 2023

The Illustration is not Premium. You can take a standard licence as part of your subscription. 

ABAMBO | Hard- and Software Engineer | Photographer