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Participant
Feb 16, 2021 12:50 PM UTC
Answered

Asset not as expected when downloaded

I have a problem downloading a vector image in Adobe Stocks. The problem is that the vector image I am trying to download does not correspond to the file that downloads.

The file has the number 222798566 and the Artist is shockfactor.de

It should be a vector image of a father with baby bottles, but when we download the file and open it, what we find is a vector image of a frying pan.

Could anybody help me?

 

Thanks

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Feb 16, 2021 6:41 PM UTC

Hi @BestPresents,

Thank you for reporting this. You've been granted a credit as a replacement.

3 replies

WendellaBee
WendellaBeeCorrect answer
Inspiring
Feb 16, 2021 6:41 PM UTC

Hi @BestPresents,

Thank you for reporting this. You've been granted a credit as a replacement.

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Participant
Feb 17, 2021 6:02 AM UTC

thanks, but is there no way to fix it and get the desired image?

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WendellaBee
Inspiring
Feb 17, 2021 5:08 PM UTC

Actually there may be. I'll message you privately.

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