Asset not licensed or saved to library

Question

Hi Guys, I have multiple users reporting that they cannot license an asset and that items are not saved to their library when they download it via the creative cloud app on a Macbook.
One of my users has used Stock frequently before and this has just started to be an issue.
This user has less than 1000 assets in his library, and has tried disabling pop-up blockers.

Would be grateful for any more suggestions to resolve this

WendellaBee · Answer

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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