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F
FirefishDSG
Participant
May 5, 2021
Answered

Assinei o Plano Anual, porém não consigo licenciar imagens

  • May 5, 2021
  • 4 replies
  • 727 views

Comecei a assinar o plano anual no dia 23 de maio, com 10 ativos por mês. Porém eu não consigo licenciar imagens. Diz que não tenho ativos e quando clico para licenciar o site pede pra eu comprar algum plano.

Correct answer WendellaBee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


4 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 5, 2025

Locking this post from 2021.

ABAMBO | Hard- and Software Engineer | Photographer
P
paulo_8095
Known Participant
March 5, 2025

There is a lot of resistance from this Adobe Acrobat software, I pay annually, everything I need doesn't work, if a digital signature fails, then free use works better, the benefits charge for usage, if I'm paying annually this is double billing in Brazil, it's a crime to charge in addition to the subscription, embezzlement subject to fines and imprisonment.

 

[Moderator cured HTML formatting errors.]

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 5, 2025

Whatever your message is, this is the Adobe Stock forum. If you have an issue with Acrobat, you should ask your question in the Acrobat forum. Be sure to add a description of your issue because what you are trying to tell us here in your message is not to be understood. You can, however, write your message in Portuguese if that helps.

ABAMBO | Hard- and Software Engineer | Photographer
WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
May 10, 2021

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 6, 2021

Are you signed-in with the correct Adobe id?

ABAMBO | Hard- and Software Engineer | Photographer
F
FirefishDSGAuthor
Participant
May 6, 2021

Hello!
Yes, I am.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 6, 2021

Some possible remedies could be:

- Open a private window/browsing incognito and sign in.

- Clearing cache and cookies.
- Using a different browser.
- Trying a different computer.
- Trying a different network or using a VPN.

If that does not help, you can contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer
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