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Karen27437550o8yg
Participant
December 5, 2022
Answered

Attempted payment Collection After Cancellation.

  • December 5, 2022
  • 1 reply
  • 250 views

I signed up for an Adobe stock trial. I did not wish to continue however I missed the trial end date and so was happy to pay £23.99 on 29th September 2022 as it was my own oversight. Even although I cancelled the trial I am receiving messages every month to say that my payment has failed. I have since changed my account and it would seem the only way I can "manage" my account is to update my bank details which I do not want to do for obvious reasons. I am finding it stressful to revive these messages every month. I have canceled this service. Please stop trying to take the funds form my account. Thank you. 

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Correct answer kglad

these are user forums.  you need to contact adobe: there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 5, 2022

these are user forums.  you need to contact adobe: there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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