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H
HAYATI26193357tvo1
Participant
December 20, 2023
Answered

AUDIO LICENCES

  • December 20, 2023
  • 1 reply
  • 361 views

Hello, 

I am new in adobe stock and accidentally I have purshused license for audio. Is there a way to reverse it ?

Title of the music I would like to remove and get credit back is : 

12/20/23, 2:19 PMLift Up Music/FineTune Music


Can anyone help ? Virtual chat should connect me with agent but no one get back to me.

Thank you in advance

Best,

This topic has been closed for replies.
Correct answer Contributor1

You're welcome. We will need to wait for Adobe to chime in.


Hello @HAYATI26193357tvo1, I've added a credit back to your account for the accidental license.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 20, 2023

There is no possibility to undo a licence operation. What is the asset ID?

 

Adobe normally handles this gracefully, let's see what @Contributor1 or what @EvilBug1 can do for you.

ABAMBO | Hard- and Software Engineer | Photographer
H
HAYATI26193357tvo1Author
Participant
December 20, 2023

Hello,

Thank you for quick response - the asset id is - #452592022

Best,

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 20, 2023

You're welcome. We will need to wait for Adobe to chime in.

ABAMBO | Hard- and Software Engineer | Photographer
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