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HAYATI26193357tvo1
Participant
December 20, 2023
Answered

AUDIO LICENCES

  • December 20, 2023
  • 7 replies
  • 370 views

Hello, 

I am new in adobe stock and accidentally I have purshused license for audio. Is there a way to reverse it ?

Title of the music I would like to remove and get credit back is : 

12/20/23, 2:19 PMLift Up Music/FineTune Music


Can anyone help ? Virtual chat should connect me with agent but no one get back to me.

Thank you in advance

Best,

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Correct answer Contributor1

You're welcome. We will need to wait for Adobe to chime in.


Hello @HAYATI26193357tvo1, I've added a credit back to your account for the accidental license.

7 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 20, 2023

There is no possibility to undo a licence operation. What is the asset ID?

 

Adobe normally handles this gracefully, let's see what @Contributor1 or what @EvilBug1 can do for you.

ABAMBO | Hard- and Software Engineer | Photographer
HAYATI26193357tvo1Author
Participant
December 20, 2023

Hello,

Thank you for quick response - the asset id is - #452592022

Best,

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 20, 2023

You're welcome. We will need to wait for Adobe to chime in.

ABAMBO | Hard- and Software Engineer | Photographer
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