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Gary Saunders
Gary Saunders
Participant
March 22, 2017
Answered

Available image downloads missing

  • March 22, 2017
  • 1 reply
  • 354 views

Hi. I had an account with DollarPhotoClub, I transfered to Adobe Stock and had 100+ downloads still available a week or two ago. Now I logged in and there's none.

Are those credits gone? I did not receive any email about this change.

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi there

    Migrated DPC credits were valid for 1 year from the transfer date.  In your case the credits expired on 15th March.

    The credits will be reinstated if you sign up for a Stock plan within 30 days of expiration.

    Kind regards

    Bev

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    March 23, 2017

    Hi there

    Migrated DPC credits were valid for 1 year from the transfer date.  In your case the credits expired on 15th March.

    The credits will be reinstated if you sign up for a Stock plan within 30 days of expiration.

    Kind regards

    Bev

      Gary Saunders
      Gary SaundersAuthor
      Participant
      March 23, 2017

      Thanks for replying.

      So if I subscribe to the monthly $29.99 plan, I get 3 monthly assets and the previous available downloads too?

      Beverley Gray
      Beverley Gray
      Inspiring
      March 24, 2017

      Yes, that's right.  Please allow up to 2 weeks from sign up for the credits to be reinstated.

      Kind regards

      Bev

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