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SarahM_UHN
SarahM_UHN
Participant
October 12, 2023
Answered

AWFUL Customer Service - Need help

  • October 12, 2023
  • 2 replies
  • 517 views

Good Day,

We have been trying for over a month to contact our representative only to find out (after contacting multiple times) that our contact was no longer our representative. We are in dire straits because, despite having paid our invoices, our apps have been removed and we are losing productivity everyday! 

 

Our team has tried calling, emailing, using the chat to get the support we require with no result and we are extremly dissapointed by the customer service provided by Adobe. 

 

Vandan our old representative who is apparently still in organization but ignoring our emails and it seems that we now have Afrooz who is not contacting us back despite reaching out multiple times. 

 

I need help finding a way to escalate our bad customer service and also to get the issues rectified as soon as possible. We are currently paying for services we do not have access to because it has been apparently removed and we do not know why. 

 

Help please. 

 

SM

    This topic has been closed for replies.
    Correct answer Liza5C0C

    I'm sorry about that! I raised this problem on October 13th. I'll contact the team once more.

    2 replies

    L
    Liza5C0C
    Participating Frequently
    October 13, 2023

    Hello @SarahM_UHN, I apologize for the poor customer service you recieved. I can confirm that your case is currently active. Let me escalate this issue to our customer support team to expidite the resolution. 

      SarahM_UHN
      SarahM_UHNAuthor
      Participant
      October 17, 2023

      Good Day @Liza5C0C  

       

      October 17th and still no contact from anyone. 

       

      Sarah 

      L
      Liza5C0CCorrect answer
      Participating Frequently
      October 17, 2023

      I'm sorry about that! I raised this problem on October 13th. I'll contact the team once more.

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        October 12, 2023

        Call the Adobe sales department. https://www.adobe.com/creativecloud/business/enterprise.html

         

        ABAMBO | Hard- and Software Engineer | Photographer
          SarahM_UHN
          SarahM_UHNAuthor
          Participant
          October 17, 2023

          Thank you @Abambo we went that route. We had no luck. Appreciate your response though. 

          Sarah

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