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Participant
August 30, 2021
Question

Ayuda!! No se como cancelar la versión de prueba de stock sin cancelar mi cuenta de adobe

  • August 30, 2021
  • 1 reply
  • 473 views

ayuda!!!! help me please!!!

HOLA NO SE COMO CANCELAR LA SUSCRIPCIÓN A LAS 10 IMAGENES GRATIS QUE HICE, NO ENCUENTRO POR NINGUN LADO DONDE CANCELARLO. NO QUIERO CANCELAR MI PLAN SOLO LA SUSCRIPCIÓN AL ADOBE STOCK. ME URGE POR FAVOR. AYUDA!!!

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1 reply

Abambo
Community Expert
Community Expert
August 30, 2021

To cancel your stock membership:  Cancel your Adobe Stock membership

 

If you have problems cancelling, you should contact Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
Participant
August 31, 2021

Lo he intentado muchas veces y siempre me lleva a cambiar el plan, o a eliminar toda mi cuenta de adobe creative. No quiero perder mi bono de estudiante ... ayuda por favor! Se me hace dificil pagar otro plan .

WendellaBee
Adobe Employee
Adobe Employee
August 31, 2021

Hi @Kattia5E08,

Do you see an Adobe Stock subscription in https://account.adobe.com, separate from the Creative Cloud subscription? These are separate. Can you share a screenshot of what you are seeing in Account Management, please?