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ericg25141912
Participant
Jun 27, 2018 3:32 PM UTC
Answered

Bad Image

Purchased an image 69210573 and the quality is bad. Should be vector but low res. How do I get credit?

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jul 3, 2018 6:35 PM UTC

    Twarita??


    Hi Eric,

    We got the file checked from our quality team here and it seems to be working absolutely fine.

    Please open the file by double clicking on it, NO “Drag and drop” or “Place” in other composition.

    You need to open the file first, and then copy it (cmd + C) and paste it (cmd + V) into his “Untitled-1” composition.

    The .eps interpretation of the gradients doesn’t work as expected if you place or “drag and drop”.

    Let me know if that helps.

    Regards,

    Sheena

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    5 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jun 27, 2018 6:22 PM UTC

    Hi Eric,

    Sorry to hear that you are facing troubles with an Adobe Stock file.

    I checked the file(69210573) at my end and did not find an issue with the quality of the file. Could you please let me know which application are you using to view the image?

    Regards,

    Twarita

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    ericg25141912Author
    Participant
    Jun 27, 2018 6:46 PM UTC

    This is a screen shot of the image, really grainy no matter what size or program (Ai or Id).

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    ericg25141912Author
    Participant
    Jul 2, 2018 3:39 PM UTC

    Twarita??

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