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Participant
June 27, 2018
Answered

Bad Quality Control for Adobe Stock

  • June 27, 2018
  • 1 reply
  • 446 views

I have a complaint about your Adobe Stock available through my company's creative suite. I had downloaded the attached vector graphic for a 4th of July marketing campaign. There was found a serious typo "Indepence Day" instead for Independence Day on File #: 162518143. This was unfortunately recognized after the launch of the campaign and as you can expect was humiliating.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Amberlee,

    We apologize for the inconvenience caused to you.

    I have downloaded the image at my end and I agree that there is a typo error in this file (162518143). I will be going ahead and reporting this image to the product team so that they can get this error corrected.

    Meanwhile, I have added 1 image license to your account so that you can use it against a different image.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    June 27, 2018

    Hi Amberlee,

    We apologize for the inconvenience caused to you.

    I have downloaded the image at my end and I agree that there is a typo error in this file (162518143). I will be going ahead and reporting this image to the product team so that they can get this error corrected.

    Meanwhile, I have added 1 image license to your account so that you can use it against a different image.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Participant
    June 28, 2018

    Thank you.

    twaritar3263062
    Participating Frequently
    June 28, 2018

    You are welcome!