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Participant
Jun 27, 2018 6:33 PM UTC
Answered

Bad Quality Control for Adobe Stock

I have a complaint about your Adobe Stock available through my company's creative suite. I had downloaded the attached vector graphic for a 4th of July marketing campaign. There was found a serious typo "Indepence Day" instead for Independence Day on File #: 162518143. This was unfortunately recognized after the launch of the campaign and as you can expect was humiliating.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jun 27, 2018 7:00 PM UTC

    Hi Amberlee,

    We apologize for the inconvenience caused to you.

    I have downloaded the image at my end and I agree that there is a typo error in this file (162518143). I will be going ahead and reporting this image to the product team so that they can get this error corrected.

    Meanwhile, I have added 1 image license to your account so that you can use it against a different image.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    3 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jun 27, 2018 7:00 PM UTC

    Hi Amberlee,

    We apologize for the inconvenience caused to you.

    I have downloaded the image at my end and I agree that there is a typo error in this file (162518143). I will be going ahead and reporting this image to the product team so that they can get this error corrected.

    Meanwhile, I have added 1 image license to your account so that you can use it against a different image.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    Participant
    Jun 28, 2018 9:14 PM UTC

    Thank you.

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    twaritar3263062
    Participating Frequently
    Jun 28, 2018 9:39 PM UTC

    You are welcome!

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