Bad quality footage and not able to tell until licensed

Question

I'm sure this has already come up. But I spent the morning looking for assets for an upcoming video. I feel like I have purcahsed a clip where someone has just put a slight pan on a low res still image:

https://stock.adobe.com/nz/video/splendid-sunset-sunlight-over-city-and-coast-of-wellington-new-zealand-cinematic-panorama/279960691

- you'll notice none of the car lights move on the street.

I feel pretty cheated to be honest, even for HD quality I was expecting something with a bit better definition and less over compressed noise.

The help team will be calling me back in a couple days, but feel like this could have been avoided with reviews of clips on the page they're on. Atleast as abililty to call out shotty quality when it appears.

Contributor1 · Accepted Answer

Hello @AMPhotoVideo, sorry for the poor experience with this type of asset. I've sent the details of the video to be reviewed internally. I agree, this is not the quality I would expect in a panoramic video.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Abambo · Answer

Video shouldn't be a pan over a still image. Any decent video editor allows for that. Let's see what @Contributor1 thinks about this.

You will need, however, to contact customer care for a refund of your credits.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded