Skip to main content
K
katerynat82034781
Inspiring
February 15, 2022
Answered

BE CAREFUL with Adobe Stock Photos !!!!

  • February 15, 2022
  • 1 reply
  • 379 views

I'm a loyal Adobe customer and paying for Adobe Creative Cloud for about 3 years now. Last month I decided join also Adobe Stock Photos annual subscription - 10 "free" images / 1st month.
Today the payment for the next month was issued and no problem with that, I kept downloading images when I needed them. But when I wanted to download another photo, I didn't see it was written "Premium", and clicked on it ONCE, since I was sure I still have downloads within my subscription. 
IMMEDIATELY a payment of 609.99 EUROS was sent to my PayPal, which is connected to my bank account. I tried to cancel it immeditely, but it doesn't have the "Cancel" button. It is basically a SCAM, since you're not allowed to double check what you're paying for.
I opened a refund case on PayPal, will see how it goes, but I WON'T leave it like that. What kind of reputation Adobe wants to have???!!!!

This topic has been closed for replies.
Correct answer WendellaBee

I'm sorry you didn't see the confirmation dialog that asked if you wanted to purchase the premium asset. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

In the future you can use the search filter to hide premium assets from your search results:

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
February 15, 2022

I'm sorry you didn't see the confirmation dialog that asked if you wanted to purchase the premium asset. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

In the future you can use the search filter to hide premium assets from your search results:

K
katerynat82034781Author
Inspiring
February 27, 2022

Thank you, the support person helped to get a refund, even though he said for this kind of payments refund is not available.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices