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M
mdlewis@iinet.net.au
Participant
May 5, 2024
Question

Being Charged after Cancelling

  • May 5, 2024
  • 1 reply
  • 346 views

I cant't belive this. Adobe have been charging me for stock at5 $76 a month for hte past 5 months despite the fact i cancelled the trial.. claer as day i havent used it .. i have a full subscription to the adobe suite but this is juts too much... over an hour any time i call to try and get this rectified. cant get through - dont get call backs.. i have spoken to the Ombudsman and fairtrading who suggest i speak to Adobe before lodging officisally  - but as i cant get through to anyone, i feel so taken advamtage of ... Mty account also sayts that i will be charged $250 to cancel.... i mean WTAF ?? and from what i read its a common problem...

unles i hear from them today  i will lodge weith fairtrading as this just seems criminal... oes anyione else have this issue?

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 5, 2024

    Nobody here can see your account information
    This space is provided by Adobe, but this is not Adobe support
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    M
    mdlewis@iinet.net.auAuthor
    Participant
    May 5, 2024

    ive been waiting for an agent for nearly an hour.. on hold on the phone for over an hour just today...

    thanks for the advice but i want to see how others have dealt with this... after speaking with the rep at AFCA, they said they get this exact compliant a lot about Adobe...at this stage im reday to down tools and learn any of the other programs available

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 6, 2024

    don't use phone.  use chat or twitter.

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