Being charged for Stock images even after hitting the limit.. no email or note from Adobe?

Question

I just learnt that Adobe keeps charging you without issuing any new images if the count hits 120 image sin your account. This has been going on for 4 months now. I find this criminal in these hard times of COVID. You can't use images if you cancel subscription, You don't need images if you dont have a job. Adobe won't issue images if you hit 120. I never expected this from Adobe. Also, I think there are no humans working in customer service anymore. I tried explaning my problem and asking if they could at least sent a note or an email if somehting like this comes across... the robot kept repeating itself telling me to use all images at once and cancelling account. HORRIBLE EXPERIENCE! Never expected this from ADOBE and I have been a customer for over 10 years now... Just imagine if one payment was late.. how many emails they would send.. CRAZY! I wish someone with a conscience takes over this operation.

Test Screen Name · Accepted Answer

You make it sound very strange indeed. What you mean, is, "credits last a year". If you buy 10 credits a month this means you can build up to 120 credits, but after that they will expire at the same speed as you buy them.

John T Smith · Answer

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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