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Anna28458259ujc9
Participant
March 7, 2025
Question

Benötige Zugriff auf Fotolia-Käufe

  • March 7, 2025
  • 2 replies
  • 316 views

Hallo zusammen,

ich habe 2018 und davor Fotos bei fotolia gekauft, wofür ich nun gerne noch einen Nachweis hätte. Meine alten Zugangsdaten zu Fotolia habe ich, aber damit kann ich auf https://stock.adobe.com/de/fotolia/login mein Fotolia-Konto nicht mit AdobeStock verknüpfen. "Kennwort vergessen" und "Login vergessen" schickt mir keine E-Mail. Was kann ich noch tun?
Danke für jeden Tipp!
Schöne Grüße
Anna

2 replies

Riya123
Adobe Employee
Riya123
Adobe Employee
March 10, 2025

Hi @Anna28458259ujc9 - if you could provide us the asset id for which you need the proof , we can share the proof of licensing. Unfortunately this is a manual process. It's impossible for us to generate all the records for now. but if you have a few asset ids we can share the proof for those. 

For the login issue , please contact customer care ,  https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Thank you !! 

A
Anna28458259ujc9Author
Participant
March 10, 2025

Hi Riya123,

thank you very much for your answer! Actually I sent my former customer id as well as an invoice number  to @WendellaBee a couple of days ago but did not get any answer. I will send it to you again next week as I am out of the office at the moment.
Kind regards
Anna

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 14, 2025

WendellaBee has retired, that's why she has not answered your call. It's always risky to send such information to someone, without knowing that they are online some time soon. 

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 7, 2025

Da kann nur Adobe helfen, ewntuell der Kundendienst. Ansonsten musst Du warten bis eventuell @Liza5C0C oder @Riya123  hierauf reagieren.

 

Fotolia wurde vor Jahren abgeschaltet. Eventuell bereitet die automatische Synchronisation heute Probleme.

ABAMBO | Hard- and Software Engineer | Photographer
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