Skip to main content
samgielow
samgielow
Participating Frequently
February 21, 2017
Answered

Beware of Adobe stock scam!!

  • February 21, 2017
  • 5 replies
  • 6975 views

Adobe tricks customers into signing year long contracts that they must then pay a large fee to get out of.

They offer you one month for free but neglect to tell you that you will then be charged 30 dollars a month for the next year.

But don't worry, you can contact the Adobe support team and get jerked around for 45 minutes, directed to non existing support members, and inevitably told to shove off because your customer satisfaction doesn't matter.

It is hard to understand why a company with such great products resorts to such cheap measures to rob consumers rather than let there products speak for themselves.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Sam,

    I apologize for the troubles you have faced with your subscription.

    I also understand that you have had a terrible support experience but if you can help me with the case reference number for your interaction with support, I can help you with the resolution.

    Regards,

    Sheena

    5 replies

    T
    tiktiktiktiktiktikt232423
    Participating Frequently
    May 14, 2017

    I Have been a paying customer for a couple years and went to cancel my membership and am now being told I'm in an annual contract and must pay $150 to cancel. I told them I never gave my consent for it to auto renew into another annual plan. Their response is that "they send an email before it renews and it could have gone to spam mail". This seems to be a Sketchy way to conduct business. I feel like there should be a consent form that I have to sign and send back each year otherwise it should not renew. But what do they care as long as they get their money. I now see why they switched to a month to month subscription based payment plan. Beware of their annual contract and know what you are getting into.

      R
      r0kh3d73
      Participant
      March 31, 2017

      And let me add that it cost me less than Adobe's BS cancelling Fee for BOTH of the Affinty programs.

      If you are a Windows user they have a version of Designer for you and a version of Photos is in Beta right now. Might be out now actually I don't know but check it out. You will enjoy it.

      And only have to pay once....

        S
        signamigo
        Participating Frequently
        March 29, 2017

        Agreed. This is really terrible business practice. I got scammed too.

          M
          mayab2
          Participant
          March 18, 2017

          They got me too! I thought Adobe was better than this. I signed up for the free trial thinking I would be charged $29.99/month after the free trial ended. After two months and only downloading one image, I went to cancel and was shocked to see I had to pay a $158 cancellation fee. I had no clue I had signed up for a yearly contract - no yearly amount was ever listed. It was advertised as having "risk-free cancellation".

          I thought customer service would quickly fix the situation but they told me the best they could do was give me two months free but I'd then have to continue paying the monthly fees for 8 addiotinal months. He wanted me to pay $250 for a service I don't use, he kept pushing this and saying it was my best option. And if I didn't remember to cancel the subscription in 12/2017 I would be charged for another year. That's the solution he gave me. Thanks but no thanks.

          Be very careful when giving your credit card information fo to Adobe!

            factxback
            factxback
            Participant
            March 25, 2017

            If you think you got screwed by them watch out for their shopping cart with a hair-pin trigger. Today I accidentally clicked on a $250 dollar image and it ran my credit card just for clicking on the size "small". It charged me immediately and support refused to realize that it was an accident. There were no "order" buttons, "confirm order" "I agree" just click on the size and BAM they charged $25 plus tax. There has to be grounds for a class action suit. I am sure many people have been slammed by them and not helped to cancel the order. Lets hope the credit card does the appeal right.

              Beverley Gray
              Beverley Gray
              Inspiring
              March 27, 2017

              Hi factxback

              Thanks for contacting our support team.  They have escalated your case and you will be contacted when they have an update for you.

              Kind regards

              Bev

              Sheena Kaul
              Sheena KaulCorrect answer
              Legend
              February 21, 2017

              Hi Sam,

              I apologize for the troubles you have faced with your subscription.

              I also understand that you have had a terrible support experience but if you can help me with the case reference number for your interaction with support, I can help you with the resolution.

              Regards,

              Sheena

              samgielow
              samgielowAuthor
              Participating Frequently
              February 21, 2017

              There are several. I don't care to spend anymore time being jerked around. I will pay what I "owe" and move to another company. Thanks anyway tho, I do appreciate it.

                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices