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samgielow
samgielow
Participating Frequently
Feb 21, 2017 2:09 AM UTC
Answered

Beware of Adobe stock scam!!

Adobe tricks customers into signing year long contracts that they must then pay a large fee to get out of.

They offer you one month for free but neglect to tell you that you will then be charged 30 dollars a month for the next year.

But don't worry, you can contact the Adobe support team and get jerked around for 45 minutes, directed to non existing support members, and inevitably told to shove off because your customer satisfaction doesn't matter.

It is hard to understand why a company with such great products resorts to such cheap measures to rob consumers rather than let there products speak for themselves.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Feb 21, 2017 1:46 PM UTC

    Hi Sam,

    I apologize for the troubles you have faced with your subscription.

    I also understand that you have had a terrible support experience but if you can help me with the case reference number for your interaction with support, I can help you with the resolution.

    Regards,

    Sheena

    View reply

    11 replies

    tiktiktiktiktiktikt232423
    Participating Frequently
    May 14, 2017 12:13 AM UTC

    I Have been a paying customer for a couple years and went to cancel my membership and am now being told I'm in an annual contract and must pay $150 to cancel. I told them I never gave my consent for it to auto renew into another annual plan. Their response is that "they send an email before it renews and it could have gone to spam mail". This seems to be a Sketchy way to conduct business. I feel like there should be a consent form that I have to sign and send back each year otherwise it should not renew. But what do they care as long as they get their money. I now see why they switched to a month to month subscription based payment plan. Beware of their annual contract and know what you are getting into.

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      r0kh3d73
      Participant
      Mar 31, 2017 12:15 AM UTC

      And let me add that it cost me less than Adobe's BS cancelling Fee for BOTH of the Affinty programs.

      If you are a Windows user they have a version of Designer for you and a version of Photos is in Beta right now. Might be out now actually I don't know but check it out. You will enjoy it.

      And only have to pay once....

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        signamigo
        Participating Frequently
        Mar 29, 2017 4:21 PM UTC

        Agreed. This is really terrible business practice. I got scammed too.

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          mayab2
          Participant
          Mar 18, 2017 12:29 AM UTC

          They got me too! I thought Adobe was better than this. I signed up for the free trial thinking I would be charged $29.99/month after the free trial ended. After two months and only downloading one image, I went to cancel and was shocked to see I had to pay a $158 cancellation fee. I had no clue I had signed up for a yearly contract - no yearly amount was ever listed. It was advertised as having "risk-free cancellation".

          I thought customer service would quickly fix the situation but they told me the best they could do was give me two months free but I'd then have to continue paying the monthly fees for 8 addiotinal months. He wanted me to pay $250 for a service I don't use, he kept pushing this and saying it was my best option. And if I didn't remember to cancel the subscription in 12/2017 I would be charged for another year. That's the solution he gave me. Thanks but no thanks.

          Be very careful when giving your credit card information fo to Adobe!

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            factxback
            factxback
            Participant
            Mar 25, 2017 12:43 AM UTC

            If you think you got screwed by them watch out for their shopping cart with a hair-pin trigger. Today I accidentally clicked on a $250 dollar image and it ran my credit card just for clicking on the size "small". It charged me immediately and support refused to realize that it was an accident. There were no "order" buttons, "confirm order" "I agree" just click on the size and BAM they charged $25 plus tax. There has to be grounds for a class action suit. I am sure many people have been slammed by them and not helped to cancel the order. Lets hope the credit card does the appeal right.

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              Beverley Gray
              Beverley Gray
              Inspiring
              Mar 27, 2017 10:41 AM UTC

              Hi factxback

              Thanks for contacting our support team.  They have escalated your case and you will be contacted when they have an update for you.

              Kind regards

              Bev

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              Sheena Kaul
              Sheena KaulCorrect answer
              Legend
              Feb 21, 2017 1:46 PM UTC

              Hi Sam,

              I apologize for the troubles you have faced with your subscription.

              I also understand that you have had a terrible support experience but if you can help me with the case reference number for your interaction with support, I can help you with the resolution.

              Regards,

              Sheena

              Translate
              samgielow
              samgielowAuthor
              Participating Frequently
              Feb 21, 2017 9:58 PM UTC

              There are several. I don't care to spend anymore time being jerked around. I will pay what I "owe" and move to another company. Thanks anyway tho, I do appreciate it.

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