Billed for Adobe Stock but not showing on my account

3 replies
1473 views
Translate

My credit card is being charged $31.49 per month for Adobe Stock but it shows no reciepts on my acount? Please explain or contact me - <REMOVED BY MODERATOR>

This topic is closed to new replies. Start a new post to keep the conversation going.

Sheena KaulCorrect answer

Legend

Hi Scott,

I apologize for the troubles that you're facing here.

I checked your account and it seems that the Adobe Stock subscription is cancelled and is inactive and the charges that you're seeing were for the monthly Stock charges which have been credit back to your account successfully.

For the invoices, please see Managing your Membership FAQ: How do I print a payment receipt or invoice

Let me know if you're still unable to get the receipts.

Regards,

Sheena

Sheena KaulCorrect answer

Legend

Hi Scott,

I apologize for the troubles that you're facing here.

I checked your account and it seems that the Adobe Stock subscription is cancelled and is inactive and the charges that you're seeing were for the monthly Stock charges which have been credit back to your account successfully.

For the invoices, please see Managing your Membership FAQ: How do I print a payment receipt or invoice

Let me know if you're still unable to get the receipts.

Regards,

Sheena

Translate

PANNANEWLATINO

Participant

Hi Sheena.

I see my Adobe Creative Plan invoices but I don't see the Adobe Stock invoice.

Can you please help me?

Thank you.

Translate

WendellaBee

Inspiring

Hello A.R.,

Using the Adobe ID you are using to access the forums I see that you only have a Creative Cloud subscription. You do not have an Adobe Stock subscription. I do see however that you migrated from Fotolia earlier this summer. What is it that you need assistance with exactly?

EBQ

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.