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scottw5776117
scottw5776117
Participant
July 31, 2018
Answered

Billed for Adobe Stock but not showing on my account

  • July 31, 2018
  • 1 reply
  • 1462 views

My credit card is being charged $31.49 per month for Adobe Stock but it shows no reciepts on my acount?  Please explain or contact me - <REMOVED BY MODERATOR>

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Scott,

    I apologize for the troubles that you're facing here.

    I checked your account and it seems that the Adobe Stock subscription is cancelled and is inactive and the charges that you're seeing were for the monthly Stock charges which have been credit back to your account successfully.

    For the invoices, please see Managing your Membership FAQ: How do I print a payment receipt or invoice

    Let me know if you're still unable to get the receipts.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    July 31, 2018

    Hi Scott,

    I apologize for the troubles that you're facing here.

    I checked your account and it seems that the Adobe Stock subscription is cancelled and is inactive and the charges that you're seeing were for the monthly Stock charges which have been credit back to your account successfully.

    For the invoices, please see Managing your Membership FAQ: How do I print a payment receipt or invoice

    Let me know if you're still unable to get the receipts.

    Regards,

    Sheena

    PANNANEWLATINO
    PANNANEWLATINO
    Participant
    November 15, 2018

    Hi Sheena.

    I see my Adobe Creative Plan invoices but I don't see the Adobe Stock invoice.

    Can you please help me?

    Thank you.

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    November 15, 2018

    Hello A.R.,

    Using the Adobe ID you are using to access the forums I see that you only have a Creative Cloud subscription. You do not have an Adobe Stock subscription. I do see however that you migrated from Fotolia earlier this summer.  What is it that you need assistance with exactly?

    EBQ

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