Billed twice for Adobe stock subscription

Forum|Forum|2 years ago
October 9, 2023
1 reply
296 views

Hello, Ive noticed that Im being billed twice a month for my single Adobe Stock subscription. When I log onto my account, only one subscritpion is show as asctive, but im charged the $39.59 fee twice a month. thanks

Jill_C

Community Expert

Do you have multiple Adobe logon ID"s?

Jill C., Forum Volunteer

N

Natalia32794289ukbkAuthor

Participant

Yes, two others, but Ive checked them both and they are not subscribed to Adobe stock

Abambo

Community Expert

Check with Adobe Customer Care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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