billing issue

Forum|Forum|7 years ago
November 27, 2018
2 replies
551 views

I did not buy anything from Adobe. Why did I get a charge on my bill? Can I get the refund and please cancel my account

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi Kelly,

Please Contact Customer Care for cancellation and refund requests.

Regards,

Sheena

Sheena KaulCorrect answer

Legend

Hi Kelly,

Please Contact Customer Care for cancellation and refund requests.

Regards,

Sheena

twaritar3263062

Participating Frequently

Hi Kelly,

Sorry to hear that.

I have checked your account details and was unable to find any subscription under the Adobe ID shared in the forums.

Have you perhaps taken another trial with a different Adobe ID? Please provide the order number so we can have this checked.

Regards,

Twarita

K

kellyw27163890Author

Participant

Dear Twarita,

I haven’t another adobe account. I just received my credit card statement, “ADOBE STOCK ADOBE.COM IE” charged me 2 times, total HKD 456 plus overseas transaction fee HKD 1.82. How can I do that??

If it is possible for you to check if my credit card in your database?

Thanks,

Kelly

twaritar3263062

Participating Frequently

Kelly,

Please share your Adobe ID(in a private message) under which you have an active Adobe Stock subscription. You may also share the last 4 digits of your credit card in a private message so that I can review your transaction details and can further assist you.

Regards,

Twarita

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