Participant

Answered

Billing questions that remain unanswered

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I was Billed on September 13 for my plan (3 assets per month). As of October 7. I have zero credits. I am curious how do I get an anwer and what am I paying for?

J

jgiesCorrect answer

Participant

Chat driven by AI was worthless. Logged into account today and I have credits for two months. They were NOT there in September when I should have had three nor were they there when I started this thread. So is it resoved I guess. Did I get answers no.

Jill_C

Community Expert

You can use the chat bot on this page to ask why the stock credits have not been replenished on your Adobe Stock account.

Adobe Help Center

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Jill C., Forum Volunteer

J

jgiesAuthorCorrect answer

Participant

Chat driven by AI was worthless. Logged into account today and I have credits for two months. They were NOT there in September when I should have had three nor were they there when I started this thread. So is it resoved I guess. Did I get answers no.

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Abambo

Community Expert

Chat driven by AI was worthless.

By @jgies

After the initial questions, ask to get an agent. The bot will then connect you with a human.

As for your issue: it may be a cache issue in your browser.

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ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

Have you licensed any images since September 13th?

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Jill C., Forum Volunteer

J

jgiesAuthor

Participant

I have no licensed any messages since August according to my History

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