Blank Image On Download

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I licensed this image:

real estate vector logo - image | Adobe Stock

When I download it, it's blank.

Can someone fix it or credit me back.

Thanks

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WendellaBeeCorrect answer

Inspiring

There is a work around for this issue, if you download it to your computer and then open the file in Illustrator you should see the text. To do this click on the arrow next to the Save to <Library> and you'll see the download button.

Brad Lawryk

Legend

What version of Illustrator are you using? I can confirm it works perfectly fine.

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L

LawsomeAuthor

Participating Frequently

OK this is very strange:

I use Chrome on MacBook and it doesn't work.

Then if I use Safari it auto-opens the download in Illustrator and the image is there.

Then when I look in my downloads folder it's back to being blank when you try and open it again.

So I've had to download it, have it auto-open then save it as a separate file for it to stay. I've got it now but that does seem very strange.

Like I said when I downloaded the preview before purchasing the licence; it was blank but still had the Adobe Stock watermark in the middle of the blank image.

Thanks

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WendellaBee

Inspiring

Hi Graeme,

I'm sorry for the trouble you are having with this file. I am seeing similar behavior and will be reporting it to our content team. I've granted you a replacement license since the file doesn't appear to be usable. Unfortunately you'll have to find another image as we don't know when or if this file can be fixed.

EBQ

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twaritar3263062

Participating Frequently

Hi Graeme,

I have licensed and downloaded the same image on my end, however, did not encounter the same issue. Could you please let me know which application are you trying to open this image with?

Also, please send us some screenshots so that we can help you further with the issue.

Regards,

Twarita

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