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nicolasg16542776
Participant
June 12, 2022
Answered

Blur pictures on adobe stock

  • June 12, 2022
  • 1 reply
  • 185 views

Hello.

I buy from time to time images on adobe stock and a recurring problem occurs, namely that on many images, the focus is very bad and the subject is blurred, except this problem is only noticed when the photo was purchased in HD and not necessarily on the previews.
It would be decent of adobe to sort it out (but I doubt that's doable, adobe doesn't seem to care) but at a minimum offer immediate credit refund for this kind of problem. Do you have any solutions to offer?

 

Nicolas.

This topic has been closed for replies.
Correct answer Abambo

First, Adobe cares. As a contributor, I can assure you that Adobe has one of the most stringent vetting process of the microstock industry. Blurred assets are not to be accepted.

 

However, as Adobe took over the stock database from Fotolia and may be some other providers, there may be pictures in the database that do not meet the quality standards. Adobe sorts them out, but someone needs to report them, and this forum is an excellent place to do that. So post the asset number, post what you think is the problem and an Adobe employee will take care to check the content, and if your findings are confirmed, the asset will be deleted from the database. You will be granted with a replacement credit for the unusable asset.

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
June 13, 2022

First, Adobe cares. As a contributor, I can assure you that Adobe has one of the most stringent vetting process of the microstock industry. Blurred assets are not to be accepted.

 

However, as Adobe took over the stock database from Fotolia and may be some other providers, there may be pictures in the database that do not meet the quality standards. Adobe sorts them out, but someone needs to report them, and this forum is an excellent place to do that. So post the asset number, post what you think is the problem and an Adobe employee will take care to check the content, and if your findings are confirmed, the asset will be deleted from the database. You will be granted with a replacement credit for the unusable asset.

ABAMBO | Hard- and Software Engineer | Photographer
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