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Participant
March 28, 2018
Answered

Blurry image

  • March 28, 2018
  • 1 reply
  • 593 views

Hello.

I just downloaded an image for a banner, but unfortunately I can now see in Photoshop, that the image is blurry, so I can't use it... Can you help me? Don't really want to pay for an image, that I can't use...

Kind regards

Marie Louise

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Twarita

    I viewed the image in 50% of it's maximum size. The banner for which I wanted to use it is 1400 x 520 px. The problem with the image is, that it is an image of a suitcase with goods in it, and I needed to use the open suitcase. I looked at the preview, and that looked fine. But when I downloaded the original, I could unfortunately tell that the suitcase in the front was blurry - only the goods in the suitcase were in focus. I ended up finding another open suitcase with goods in it, where the suitcase as well as the goods was in focus.

    Thanks for all your help!

    Kind regards

    Marie Louise


    Hi Marie,

    We checked the image for quality issues and I agree with you that in the above file, only the goods are in focus but the suitcase seems to be blurry. Since it is an Extended license, I would request to contact our support team Support FAQ: How can I contact Adobe for support? so that they can help you with the refund requests.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    1 reply

    twaritar3263062
    Participating Frequently
    March 28, 2018

    Hi Marie,

    We apologize for the inconvenience caused to you. Please share the file ID you are referring to so that we can further assist you.

    Regards

    Twarita

    Participant
    March 29, 2018

    98688278

    twaritar3263062
    Participating Frequently
    March 29, 2018

    Hi Marie,

    Sorry to hear that you are facing troubles with Stock files.

    I would like to know a few more details from you so that I can help you better.

    1.First of all, please mention the zoom percentage at which you are viewing the above-mentioned file?.

    2.What will the size of the banner (dimensions)?

    3.Which part of the image is showing as pixelated when zooming in?

    Regards

    Twarita