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kalenf30191936
Participant
August 3, 2026
Answered

Bought an asset through Adobe Stock that was falsely advertised as vector. ID# 1714905118

  • August 3, 2026
  • 3 replies
  • 35 views

 

    Correct answer Contributor1

    Hello ​@kalenf30191936, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    3 replies

    Contributor1Community ManagerCorrect answer
    Community Manager
    August 4, 2026

    Hello ​@kalenf30191936, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    Nancy OShea
    Community Expert
    Community Expert
    August 3, 2026

    Reach out to Adobe Customer Support to request a credit refund. 

    https://account.adobe.com/

    Click the online chat icon, ask for an AGENT. 

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Community Expert
    August 3, 2026

    @Contributor1 might be able to assist you in getting a credit for this unusable asset.

    Jill C., Forum Volunteer