Hi,
I licensed image 394497114 but it's far too small and have very low resolution. In other words: The picture is not good enough quality, and I can not use this.
I see there is possible to buy a bigger version of the picture. Can I please be credited back to my account so I can buy the bigger version?
You will need to contact Adobe customer care for this. It's an image from the Premium collection. They are offered at a smaller and a higher resolution. Non Premium images are always offered at the higest available resolution.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
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