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jima63304776
jima63304776
Participant
Nov 15, 2018 11:07 PM UTC
Answered

Can i buy just one video?

Hi all,

Up until yesterday, I was able to purchase videos a la carte.  Today, I am no longer able to.  I can't change my Stock in perpetuity purchase information (account info says plan has expired).

What do I need to do if I just want to use one video?  Am I required to pay a monthly fee or buy credits now, or is there still a way to just buy an image as you need it?

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Nov 16, 2018 4:54 PM UTC

Jim,

Can you please replace the order and check if you are getting the same error now?

Regards,

Twarita

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4 replies

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Nov 16, 2018 4:54 PM UTC

Jim,

Can you please replace the order and check if you are getting the same error now?

Regards,

Twarita

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jima63304776
jima63304776Author
Participant
Nov 16, 2018 5:24 PM UTC

Thanks - it’s working.

Jim

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twaritar3263062
twaritar3263062
Participating Frequently
Nov 16, 2018 6:12 PM UTC

You are welcome!

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twaritar3263062
twaritar3263062
Participating Frequently
Nov 16, 2018 11:50 AM UTC

Hi Jim,

Sorry to hear that.

There seems to be an issue with your account and that is the reason you are unable to purchase a video. Let me get this checked from the product team. I will update this thread once I hear from them.

Regards,

Twarita

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