Can i buy just one video?

Forum|Forum|7 years ago
November 15, 2018
2 replies
395 views

Hi all,

Up until yesterday, I was able to purchase videos a la carte. Today, I am no longer able to. I can't change my Stock in perpetuity purchase information (account info says plan has expired).

What do I need to do if I just want to use one video? Am I required to pay a monthly fee or buy credits now, or is there still a way to just buy an image as you need it?

This topic has been closed for replies.

Correct answer twaritar3263062

Jim,

Can you please replace the order and check if you are getting the same error now?

Regards,

Twarita

twaritar3263062Correct answer

Participating Frequently

Jim,

Can you please replace the order and check if you are getting the same error now?

Regards,

Twarita

jima63304776Author

Participant

Thanks - it’s working.

Jim

twaritar3263062

Participating Frequently

You are welcome!

twaritar3263062

Participating Frequently

Hi Jim,

Sorry to hear that.

There seems to be an issue with your account and that is the reason you are unable to purchase a video. Let me get this checked from the product team. I will update this thread once I hear from them.

Regards,

Twarita

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