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Participant
January 30, 2025
Question

Can I still use the licensed photos that I see in my license overview after canceling my subscriptio

  • January 30, 2025
  • 1 reply
  • 170 views

Hello everyone,
our company has licensed images for the website relaunch. Now we don't need any more and would like to cancel the subscription. We would like to keep the profile.

During the cancellation process, however, a warning appears that I would lose the licenses for unused images. We have licensed a few more for later use, and I am unsure exactly what this means:

Are we no longer allowed to use the images whose license we purchased with the subscription after canceling the subscription?

Thank you!

 

1 reply

Jill_C
Community Expert
Community Expert
January 30, 2025

After cancellation you retain a perpetual license to the images you've already purchased. You will lose any unused stock credits upon cancellation. If you have an annual subscription and cancel prior to the end of the term, you will be subject to cancellation fees.

Jill C., Forum Volunteer