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Participant
November 21, 2024
Answered

Can I unlicense something I accidentally clicked on?

  • November 21, 2024
  • 2 replies
  • 285 views

I am new to this and was scrolling through images, apparently I single tapped instead of double for scrolling, and happened to be over one of the "licence" icons.  The window came up with the options for formatting to select, and rather than selecting one, I x-ed out of that box, thinking it would undo the selection, but it immediately started downloading and I had no way to stop it.  It's not an image I want/need, and it seems risky to have those "licence" icons as a single click option without a secondary verification? Any way I can undo this and save my credits? Thank you!

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Correct answer Riya123

Hi @Robyn_Sazonov7767 - Unfortunately we do not have a way to unlicense an already licensed asset. Since this is your first accidental licensing , I can grant the replacement license . Please make sure that you have deleted any copies of the file that you licensed. I will update you once I have added the license back to your account. Thanks!!

2 replies

Riya123
Adobe Employee
Adobe Employee
November 22, 2024

hi @Robyn_Sazonov7767  - I have granted the replacement license to your account. You should be able to see it now. Thank you!!

Riya123
Adobe Employee
Riya123Correct answer
Adobe Employee
November 21, 2024

Hi @Robyn_Sazonov7767 - Unfortunately we do not have a way to unlicense an already licensed asset. Since this is your first accidental licensing , I can grant the replacement license . Please make sure that you have deleted any copies of the file that you licensed. I will update you once I have added the license back to your account. Thanks!!

Riya123
Adobe Employee
Adobe Employee
November 21, 2024

@Robyn_Sazonov7767 - could you share the asset id/file id of the accidentally licensed asset? 

Participant
November 22, 2024

@Riya123 Thank you for that, I really thought I was cancelling the download and was caught off guard when it started processing.  I appreciate your help! The file number is 169669525 and I will go delete it now.  Thanks again!