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scwoodruff
Participant
May 16, 2017 1:37 AM UTC
Answered

Can I unlicensed a stock photo?

Hello,

I accidently licensed photo #78304054 when I meant to save it as a preview in my library. Is there any way to undo that?

Thank you,

Samantha

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    Kanikas
    KanikasCorrect answer
    Legend
    May 16, 2017 11:45 AM UTC

    Hi Scwoodruff,

    I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned that you have licensed an image accidentally, I've added an image credit to your account so that you can license a different image instead.

    Hope that helps.

    Feel free to update the thread for any other concern.

    Regards

    Kanika

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    7 replies

    vasilicacardon2017
    Participant
    Oct 21, 2017 9:20 AM UTC

    Please help,

    I didn't know will cost me money to unlicensed stock photo since it is free for a month. I am a begginer and I licensed a photo. How can I get my money back?

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Oct 24, 2017 5:43 PM UTC

    Hi Vasilica,

    The 10 images free offer works when you subscribe to a Stock plan and we do not charge you the first month which means that you have 10 images in your account for free.

    Unfortunately, the image which you have accidentally licensed cannot be unlicensed.

    Would you mind sharing the File ID/ image ID so that I can help you further.

    Regards,

    Twarita

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    PureLynx
    Participating Frequently
    Aug 27, 2018 8:40 PM UTC

    Would you please add a confirmation dialog?  The icon shows "add to cart".  So it looks like you are adding to your cart, NOT that you are making a final, non-refundable purchase.

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    Kanikas
    KanikasCorrect answer
    Legend
    May 16, 2017 11:45 AM UTC

    Hi Scwoodruff,

    I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned that you have licensed an image accidentally, I've added an image credit to your account so that you can license a different image instead.

    Hope that helps.

    Feel free to update the thread for any other concern.

    Regards

    Kanika

    Translate
    scwoodruffAuthor
    Participant
    May 16, 2017 12:58 PM UTC

    Good Morning Kanika,

    Thank you so much for your help.

    Samantha

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    Kanikas
    Kanikas
    Legend
    May 16, 2017 2:19 PM UTC

    Good morning!

    You're welcome.

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