Skip to main content
S
scwoodruff
Participant
May 16, 2017
解決済み

Can I unlicensed a stock photo?

  • May 16, 2017
  • 返信数 2.
  • 5356 ビュー

Hello,

I accidently licensed photo #78304054 when I meant to save it as a preview in my library. Is there any way to undo that?

Thank you,

Samantha

    このトピックへの返信は締め切られました。
    解決に役立った回答 Kanikas

    Hi Scwoodruff,

    I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned that you have licensed an image accidentally, I've added an image credit to your account so that you can license a different image instead.

    Hope that helps.

    Feel free to update the thread for any other concern.

    Regards

    Kanika

    返信数 2

    V
    vasilicacardon2017
    Participant
    October 21, 2017

    Please help,

    I didn't know will cost me money to unlicensed stock photo since it is free for a month. I am a begginer and I licensed a photo. How can I get my money back?

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    October 24, 2017

    Hi Vasilica,

    The 10 images free offer works when you subscribe to a Stock plan and we do not charge you the first month which means that you have 10 images in your account for free.

    Unfortunately, the image which you have accidentally licensed cannot be unlicensed.

    Would you mind sharing the File ID/ image ID so that I can help you further.

    Regards,

    Twarita

    P
    PureLynx
    Participating Frequently
    August 27, 2018

    Would you please add a confirmation dialog?  The icon shows "add to cart".  So it looks like you are adding to your cart, NOT that you are making a final, non-refundable purchase.

    Kanikas
    Community Manager
    KanikasCommunity Manager解決！
    Community Manager
    May 16, 2017

    Hi Scwoodruff,

    I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned that you have licensed an image accidentally, I've added an image credit to your account so that you can license a different image instead.

    Hope that helps.

    Feel free to update the thread for any other concern.

    Regards

    Kanika

    S
    scwoodruff作成者
    Participant
    May 16, 2017

    Good Morning Kanika,

    Thank you so much for your help.

    Samantha

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    May 16, 2017

    Good morning!

    You're welcome.

    契約条件Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices