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A
Alley5C1F
Participant
September 22, 2021
Question

Can my library be reinstall?

  • September 22, 2021
  • 2 replies
  • 138 views

All of my licensed photos and stock assests are gone after I ended subscription because of hardship and 100s of hours in work is gone. How do I get theses back please?😭😢 Can I reinstall my subscription to get all my work back? I'm so distraught about this.

 

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2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
September 22, 2021

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

T
Test Screen Name
Legend
September 22, 2021

You mean you cancelled your plan and cloud storage without backing up your priceless work and valuable purchases? I'm speechless. What did you expect would happen, that Adobe would keep hosting it for free? 

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