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Participant
January 30, 2025
Question

Can't activate a redemption code - a code from a country or region that doesn't match your Adobe ID

  • January 30, 2025
  • 1 reply
  • 206 views

I got a message in my Adobe contributer account saying “Congratulations! Click here to select and activate the Creative Cloud app.”

 

But I can't activate the code, I get the message “This code is from a country or region that does not match your Adobe ID.”.

 

My account is registered in Israel and I'm in Italy. What can I do?

1 reply

Jill_C
Community Expert
Community Expert
January 30, 2025

Contact Contributor Support using the Contact Us link on your account page. No one here in the community forum can resolve your issue.

Jill C., Forum Volunteer