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westcoastmedia
Participant
April 5, 2018
Answered

Can't buy stock video

  • April 5, 2018
  • 1 reply
  • 306 views

Hello,

I need to buy a stock video. But everytime I want to buy and download it, I get this

error (unfortunately in German):

Yesterday I already bought two videos without any problems. I habe no idea why this issue is up since today...

Thx for your time and help!

This topic has been closed for replies.
Correct answer twaritar3263062

Hi Patrick,

We apologize for the inconvenience caused to you.


Kindly try to use a separate web browser and try to make the purchase once again, sometimes there might be an issue with the web-browser. Also, please try and use a different internet connection (if possible).

If this does not work please contact your bank so that they can check if there is an issue with your card or you may also try to use a different card for the purchase.
You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

If you still face troubles, feel free to update this thread so that we can further assist you.

Regards
Twarita

1 reply

twaritar3263062
Community Manager
twaritar3263062Community ManagerCorrect answer
Community Manager
April 5, 2018

Hi Patrick,

We apologize for the inconvenience caused to you.


Kindly try to use a separate web browser and try to make the purchase once again, sometimes there might be an issue with the web-browser. Also, please try and use a different internet connection (if possible).

If this does not work please contact your bank so that they can check if there is an issue with your card or you may also try to use a different card for the purchase.
You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

If you still face troubles, feel free to update this thread so that we can further assist you.

Regards
Twarita
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