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harukav51907169
harukav51907169
Participant
September 21, 2018
Answered

Can't cancel Adobe Stock free trial

  • September 21, 2018
  • 2 replies
  • 541 views

Hello,

My free trial ends in the next few days and I would like to cancel my free trial immediately before I get charged. Please advise.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Haruka,

    I see you have an Adobe account under the same ID as with forums.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 23 Aug 2018. The subscription has already been cancelled.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    D
    David220999897t1w
    Participant
    December 5, 2021

    Please cancel my free trial

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    December 6, 2021

    I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. You can manage your subscriptions in account management. Please confirm that you are signed into https://account.adobe.com with the correct Adobe ID.

     

    If you are not able to find your subscription please contact customer care: https://helpx.adobe.com/contact.html for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.




    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    September 21, 2018

    Hi Haruka,

    I see you have an Adobe account under the same ID as with forums.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 23 Aug 2018. The subscription has already been cancelled.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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