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Анастасия32072236vs65
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September 4, 2023
Answered

Can't cancel subscription to Adobe stoc

  • September 4, 2023
  • 1 reply
  • 150 views

I tried to cancel my subscription to Adobe stock, but couldn't. When chose plans and payment, manage plan - I could't cancel it. And have this window 

👇 It states that if you don't take action, your plan will be automatically canceled until the next billing cycle. But nothing was automatically canceled and the money has been trying to be debited almost every day for 3 months

 

This topic has been closed for replies.
Correct answer Abambo

If you are in payment default, you can't self-cancel. You need first to resolve the payment issue by providing enough money to your credit card.

 

You may also try to contact Adobe Customer service on this, if you think that this status is by error. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

If in doubt, ask the forum.

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
September 5, 2023

If you are in payment default, you can't self-cancel. You need first to resolve the payment issue by providing enough money to your credit card.

 

You may also try to contact Adobe Customer service on this, if you think that this status is by error. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
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