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annan19493238
Participant
Apr 27, 2017 11:30 AM UTC
Answered

Can't download a purchased image + returning an image

Hi.

I accidentally bought two standard licenses for image 126564007

Could you please cancel one of them? I dont want to lose one of my 10 free monthy licenses for this.

Also, I bought a license but can't download an image. Why is that?

Please help!

Anna

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    May 1, 2017 2:37 PM UTC

    Hi Anna,

    In addition to Brad's question, I would like to inform you that I checked your account and saw that you licensed the image twice hence I am crediting 1 license to your account.

    You need to sign out and sign into your account and you will see the free credit.

    Regards,

    Sheena

    View reply

    2 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    May 1, 2017 2:37 PM UTC

    Hi Anna,

    In addition to Brad's question, I would like to inform you that I checked your account and saw that you licensed the image twice hence I am crediting 1 license to your account.

    You need to sign out and sign into your account and you will see the free credit.

    Regards,

    Sheena

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    Brad Lawryk
    Brad Lawryk
    Legend
    Apr 27, 2017 2:57 PM UTC

    What do you mean by can't download an image? Are you getting an error or anything? Is it just one image you are having an issue with?

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