Can't download license record

I have licensed an image, but it is not showing up in my License History when I search for the image ID.

When I look at the image’s page, it says the license has been transferred and “Re-download for free,” which indicates for me that it was indeed licensed.

But when I go to license history and search for the image ID, nothing comes up.

I do not have multiple accounts.

I have tried logging out and then logging back in.

I have tried searching license history for the last three days.

In the past, images that I have licensed do show up in License History.

I don’t seem to be able to start over and license the image again, because it’s already licensed.

Any help would be appreciated.  Thank you!