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BaseBranders
Participant
Mar 4, 2018 9:29 AM UTC
Answered

Can't download my paid images after cancellation of the stock subscription

Hi, i want to download my remaining – already paid – 50 images from my stock account. Instead of downloading I get an error message "please update your subscription"...

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 5, 2018 12:03 PM UTC

    Hi there,

    Although your payment status is cancelled but your contract is still active as there seems to be an issue with your account. Your unused licenses will remain available in your account until the next billing date.

    I would request you to Contact Customer Care so that the support rep can verify your account and help you resolve the error message that you're getting.

    Let me know if you still face issues.

    Regards,

    Sheena

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    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 5, 2018 12:03 PM UTC

    Hi there,

    Although your payment status is cancelled but your contract is still active as there seems to be an issue with your account. Your unused licenses will remain available in your account until the next billing date.

    I would request you to Contact Customer Care so that the support rep can verify your account and help you resolve the error message that you're getting.

    Let me know if you still face issues.

    Regards,

    Sheena

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