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BlueFrozen
Participant
April 14, 2022
Answered

Can't license photos

"We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."

 

I get this error everytime, and it says I have no plan.

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WendellaBee
WendellaBeeCorrect answer
Inspiring
April 14, 2022

Hi @BlueFrozen,

 

Could you please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

The customer care team should check your information and can help you create a subscription. They may need to escalate your case to resolve it. Be sure to get a case number.

 

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1 reply

WendellaBee
WendellaBeeCorrect answer
Inspiring
April 14, 2022

Hi @BlueFrozen,

 

Could you please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

The customer care team should check your information and can help you create a subscription. They may need to escalate your case to resolve it. Be sure to get a case number.

 

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