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Budhauler99
Participant
Oct 12, 2018 7:11 PM UTC
Answered

Can't open file's

Just downloaded two file's and I can't open , it keep's saying could not be opened file is damaged or use a file format that preview doesn't recognize , I'm on a Mac am I doing something wrong  , what am I missing to make this work .

Thanks

Rick M

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 12, 2018 8:34 PM UTC

    Richard,

    Sorry to hear that. I have checked the images at my end and did not encounter the same issue.

    Please confirm the application you are currently using?

    Also, I believe the asset wasn't downloaded successfully. Would you please mind downloading the image again (using a different browser) from your license history.

    >Go to stock.adobe.com.

    >Sign in with your Adobe ID and password.

    > Click on the license history.

    > Select the download option as shown in the screenshot.

    If you still face issues, feel free to update this thread.

    Regards,

    Twarita

    View reply

    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Oct 12, 2018 7:21 PM UTC

    Hi Richard,

    We apologize for the inconvenience caused to you.

    Could you please share the file IDs which you are referring to so that we can assist you further?

    Regards,

    Twarita

    Translate
    Budhauler99Author
    Participant
    Oct 12, 2018 7:58 PM UTC
    10/12/18, 6:52 PM

    		© debbiejew#91428800Standard ImageStandard

    Download

    10/12/18, 6:27 PM

    		© ori-artiste#44823822Standard ImageStandard

    Download

    10/12/18, 6:26 PM

    		© kayteedesign#175416312Standard ImageStandard

    Download

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 12, 2018 8:34 PM UTC

    Richard,

    Sorry to hear that. I have checked the images at my end and did not encounter the same issue.

    Please confirm the application you are currently using?

    Also, I believe the asset wasn't downloaded successfully. Would you please mind downloading the image again (using a different browser) from your license history.

    >Go to stock.adobe.com.

    >Sign in with your Adobe ID and password.

    > Click on the license history.

    > Select the download option as shown in the screenshot.

    If you still face issues, feel free to update this thread.

    Regards,

    Twarita

    Translate
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