Can’t open recently licensed Stock images on illustrator for ipad

Forum|Forum|3 years ago
May 30, 2022
2 replies
2004 views

I have illustrator only on my iPad at the moment, and have successfully licensed and opened and used previous Stock images on illustrator for iPad, and can still open those files on illustrator for iPad. I last opened a newly licensed imaige that way maybe a month ago I would guess. However, now I can't open the images that I have newly licensed in the last week or so. I've downloaded them multiple times and tried multiple ways of opening them in illustrator for iPad, but it just says "can't open file". This is two different licensed images so far, but as mentioned I can open old licensed images. What could be the issue?

Correct answer Catherine23900604c8kt

I was able to finally access the files with the help of support. It turns out they both were of a type (9-slice?) that was not compatible with the iPad app and had to be converted on the computer version of illustrator to be used on the iPad app.

Abambo

Community Expert

What is the id of the file you can't open?

ABAMBO | Hard- and Software Engineer | Photographer

C

Catherine23900604c8ktAuthorCorrect answer

Inspiring

I was able to finally access the files with the help of support. It turns out they both were of a type (9-slice?) that was not compatible with the iPad app and had to be converted on the computer version of illustrator to be used on the iPad app.