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defaultmpatuns02hsa
Participant
mar. 10, 2021 6:36 PM UTC
Respondido

Can't save assets to library anymore

When trying to save any asset to any of my current or new libraries, I get an error message that says

 

"Could not save asset into [name of librairy]".

 

I've logged out and in of my account multiple times, tried different browsers and always get the same result. Please help!

    ChrisThisResposta
    Participating Frequently
    mar. 16, 2021 2:46 PM UTC

    This problem has now been fixed. Thank you. Much appreciated.

    Ver no tópico

    34 Respostas

    CMARCHESE
    CMARCHESE
    Participant
    mai. 3, 2021 11:09 PM UTC

    I AM HAVING THE SAME ISSUE. REPORTED IT FOR 5 DAYS NOW. THEY NEED TO FIX THIS SINCE WE ALL PAY SO MUCH MONEY FOR THIS.

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      PamWKM
      Participating Frequently
      mai. 4, 2021 6:06 AM UTC

      My problem was that somehow I had a number on empty libraries. Once I deleted these it resolved the situation. Worth a try I would say 👍

      Traduzir
        PamWKM
        Participating Frequently
        abr. 21, 2021 9:29 AM UTC

        I have exactly the same problem - had this a few weeks ago and it miraculously sorted itself out a day later - so this problem is with Adobe and I too have very fast connection onlt 1 image in this particular library and all of the hearts are greyed out...

         

        I am working on a project and want to be able to find the pictures again quickly to lisence them when I get the go ahead from the customer!

         

        Pam

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          ChrisThis
          Participating Frequently
          abr. 21, 2021 9:52 AM UTC

          This frustrating problem has started up again for me too. The fault is at Adobe's end, they fixed it last time but it's broken again. It seems a small problem at first, but after a while you want to pull your hair out. It really messes up your workflow. 

          It's unprofessional to have this intermittent fualt and it does impact business.

           

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            Community Manager
            BibileloCommunity Manager
            Community Manager
            abr. 21, 2021 1:19 PM UTC

            Hi,

            Could you please try the following to see if it fixes your issue : 

            Thanks

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              AnnikaE360
              AnnikaE360
              Participating Frequently
              abr. 1, 2021 5:13 PM UTC

              I've been having this same issue for several weeks now. I keep thinking it will resolve, but it never does. I don't get an error message or anything. I click the save button (heart icon) and absolutely nothing happens. I can't save to a library, nothing.  So now i'm having to download images everytime I want to keep track of them. It's very frustrating.  I've tried:

               

              • Waiting
              • Rebooting
              • Updating everything

               

              My default browser is Chrome on Mac 11.2.3 

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                stunamii
                Inspiring
                mar. 26, 2021 6:20 PM UTC

                Mac OS 10.15.7
                Chrome Browser, Safari, Firefox, iphone safari

                We have tried EVERYTHING to get the Save to Library Button working.

                 

                1. Cleared Cache
                2. Turned off ALL extensions
                3. Tried 2 different browsers with no extensions added.
                4. Restarted the machine

                Traduzir
                Community Manager
                BibileloCommunity Manager
                Community Manager
                mar. 30, 2021 6:15 AM UTC

                Thank you for reporting this, we are looking into it.

                Did you try to create a new library to make it your new default library?

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                  rebeccas65987137
                  Participant
                  mar. 30, 2021 12:02 PM UTC

                  I was able to rectify my issue by setting up a new "My Library" folder, and move assets into it manually within InDesign. Once assets were in the new My Library folder I was able to save to it in Adobe Stock. It did take a little time for everything to update (and re-sync I'm assuming) before I was able to save assets as expected. 

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                    rebeccas65987137
                    Participant
                    mar. 19, 2021 8:17 PM UTC

                    I'm also having the same problem. I created a new library and moved assets into that folder, now I am unable to save *anything* into My Library. I keep getting the same error message. 

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                      WendellaBee
                      WendellaBee
                      Inspiring
                      mar. 12, 2021 6:08 PM UTC

                      Thank you for reporting this. We are looking into it.

                      Traduzir
                      ChrisThis
                      Participating Frequently
                      mar. 12, 2021 6:17 PM UTC

                      Thank you. I appreciate that.

                      Traduzir
                      ChrisThisResposta
                      Participating Frequently
                      mar. 16, 2021 2:46 PM UTC

                      This problem has now been fixed. Thank you. Much appreciated.

                      Traduzir
                        ChrisThis
                        Participating Frequently
                        mar. 12, 2021 1:06 PM UTC

                        I'm having the same problem. Contacted support via the Chat App on the website. After passing me to 3 different support aganets for nearly an hour they suddenly disconected the chat. I Arranged a phone call with support for the following day, and waited in for 2 hours (no call) they did however call the next day. Couldn't resolve the problem and eventually hung up on me. So I still have the same issue (unable to save images to library) 

                        I've tried different browseres and even different machines and same result. I have very fast connection speeds, so the fault must be at Adobe's side.

                        Upshot - I'm paying for a service that I can't use properly.

                        Traduzir
                          CCNIII
                          Participant
                          mar. 12, 2021 1:27 PM UTC
                          Yeah, my online chat person told me to wait 24 hours.

                          Mine is finally working. I deleted about 20 libraries spanning 5 - 3 years old yesterday and then it started working again.


                          ---------------------------------------------------------
                          Calvin Crane Nelson III
                          Art Director | Freelance Graphic Designer
                          ccniii.com
                          ---------------------------------------------------------
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                            CCNIII
                            Participant
                            mar. 11, 2021 2:23 PM UTC

                            I started having the same issue yesterday.

                            Apologies if this posted twice. This bord seems to be acting up as well. 😕😕

                            Traduzir
                            CCNIII
                            Participant
                            mar. 11, 2021 2:23 PM UTC
                            Methods attempted:
                            Clicking on the heart icon on searched images.
                            Clicking image and then clicking the “save to library” button
                             
                            Solutions tried:
                            Safari (desktop and iPad) and Firefox Browsers
                            Cleared cache
                            Signed account out/in  
                            Reinstalled application
                            Update and deleted some old libraries from within the library pane within Photoshop (Mac Desktop). Libraries were saved and synced with libraries when viewed in Safari at stock.adobe.com
                             
                            Note: Not seeing issue with another user log in for a different account on same desktop.

                             

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