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Jay Cribas
Jay Cribas
Participating Frequently
January 28, 2021
Answered

Can't save to library from Stock website

  • January 28, 2021
  • 1 reply
  • 1075 views

Having a problem where I can't save to a CC Library from the website. I'm able to search, license and add to a Library directly from InDesign, but when searching via the website, I'm getting the error above (I blacked out the Library name). I've tried both Chrome and Safari, no luck.

 

Wondering if this may be because I recently switched accounts? I tried deleting CoreSync because that was stuck for a while, seems fine now. The Library I'm trying to save to was created by exporting the one on my previous account and importing into the new one. I'm not sure how the mechanics between saving to a Library from the website work, I assumed it was behind the scenes web magic, but wondering if there's some preference confusion happening on my system with my old account, PS/AI/Indd all seem to working fine. Any other suggestions?

This topic has been closed for replies.
Correct answer WendellaBee

There are a few reasons you might be getting that error. Is it only one library or all libraries?

  • Poor internet connection, try connecting to a different network and see if that fixes the issue.
  • If you have more than 1000 assets in a library this can prevent new items from being added. Try adding the file to a new library if you can.
  • If any of the files in your library is named with an invalid character it will prevent you from adding new items to the library. View your library: https://assets.adobe.com/libraries and check your file names. If you don't see anything that stands out try moving or copying the files in the affected library to a new library to narrow down the culprit. Unfortunately Windows and Mac have different characters that are acceptable for file naming. What works on one system may not work on the other.

 

Please update this thread with what you discover. Your feedback can be helpful to others.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
January 28, 2021

Do you have access to this library from the https://assets.adobe.com/libraries?

Jay Cribas
Jay CribasAuthor
Participating Frequently
January 28, 2021

Yes, it shows up there, I'm the owner.

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
January 28, 2021

There are a few reasons you might be getting that error. Is it only one library or all libraries?

  • Poor internet connection, try connecting to a different network and see if that fixes the issue.
  • If you have more than 1000 assets in a library this can prevent new items from being added. Try adding the file to a new library if you can.
  • If any of the files in your library is named with an invalid character it will prevent you from adding new items to the library. View your library: https://assets.adobe.com/libraries and check your file names. If you don't see anything that stands out try moving or copying the files in the affected library to a new library to narrow down the culprit. Unfortunately Windows and Mac have different characters that are acceptable for file naming. What works on one system may not work on the other.

 

Please update this thread with what you discover. Your feedback can be helpful to others.

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