Can't Save to my Libraries

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When I try to save an asset to my library, I get the following message. I can access the libraries, and downloads are saved there. However, I cannot save assets to download later. I have tried signing out and back in but that didn't help.

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Beckster8847685Author

Participating Frequently

UPDATE: I did an online chat with Adobe support, which was a waste of time. She tried to suggest that I needed to sign in to the enterprise account instead of my personal one (the only account with stock access!). I can save to my libraries just fine on mobile, but not on my laptop. I cleared my cache and did everything I could think of, but nothing has worked. I give up. Maybe the feature will return in the same way it disappeared.

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Abambo

Community Expert

That's interesting. It seems that your libraries on your laptop are protected for your Enterprise account. Can you access your libraries from outside the stock side?

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ABAMBO | Hard- and Software Engineer | Photographer

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Beckster8847685Author

Participating Frequently

I can access my libraries on my personal account and my enterprise account. However, since the enterprise account does not have the stock account, I cannot download assets from that account.

Adobe must have changed something because I have always been able to save to my libraries on my personal account. And what's with the message I get when I try to save to the libraries? And why can I do it on mobile, but not laptop?

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A

alcruz

Same problem, but in my case they are trying to downsell me to switch to a cheaper plan...

Download preview isn't working either.

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