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Benji54
Participant
July 22, 2018
Answered

Can't use my 110 credits on Adobe Stocks

  • July 22, 2018
  • 1 reply
  • 692 views

Hello,

I paid Adobe Stock for One year and my credit card is off now and I don't want to subscribe to the service again.
When I try to download a picture the website ask me to add a credit card... I Have 110 credits why it asking that ? I'm stuck I don't have the choce.
Can someone help me to remove the subscribtion definitly I just want to use my credits.


Thank you

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Benjamin,

    In order to use your remaining assets, you need to first update your payment information since the Adobe Stock subscription is currently in a suspended state due to payment issues.

    Once the payment related issue is fixed, you can download the remaining assets and can proceed with the cancellation. Please note that the downloaded assets always remain in your license history.

    Feel free to update this thread in case of any additional questions.
    Regards,
    Twarita

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    July 23, 2018

    Hi B.L.,

    You are subscribed to an annual Adobe Stock subscription. Your account has been suspended because your billing method has been declined. You'll need to update your billing information to unsuspend your account. You can choose to cancel your subscription but you will lose access to your unused licenses.

    EBQ

    B
    Benji54Author
    Participant
    July 24, 2018

    Hello,

    You are telling me that if I cancel my subsciption I will loose 110 pictures ?...

    Can you do something to avoid this ? It's a bit of a scam..

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    July 24, 2018

    Hi B.L.,

    You said above that you disabled your credit card so that you cannot complete your annual contract. You will need to unsuspend your payment method in account management so that you can be billed for the rest of your contract. You will then have access to your licenses again.

    EBQ

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