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bkysehorn
Participant
October 5, 2022
Answered

Can't use my credits to buy an image

  • October 5, 2022
  • 4 replies
  • 732 views

Hello,

 

I'm extremely confused about how to appy credits to license an image in the stock program. I currently have 10 credits on my account, and it won't give me any options to use them at all (even with the standard images, as pictured below). How do I get it to give me the option to use the credits?

 

Thanks. 

 

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Correct answer WendellaBee

It's due to the configuration of your organization's stock plan. Please contact your administrator.

4 replies

WendellaBee
WendellaBee
Inspiring
October 5, 2022

Actually on further review I can see that you are a member of an enterprise organization. You'll need to contact your account administrator for assistance.

WendellaBee
WendellaBee
Inspiring
October 5, 2022

Hi @bkysehorn,

Could you provide the asset ID of the image you are referencing, please, so I can look into this for you?

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bkysehornAuthor
Participant
October 5, 2022

This particular one is 306443049 , but I can't find literally a single image for which I can use credits.

 

Thanks!

WendellaBee
WendellaBeeCorrect answer
Inspiring
October 5, 2022

It's due to the configuration of your organization's stock plan. Please contact your administrator.

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