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felliped93372694
Participant
Feb 13, 2019 11:30 AM UTC
Answered

cancel

good morning, I want cancel this plane. what I need to do?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 13, 2019 1:05 PM UTC

    Hi Lorena,

    Sorry to hear that you facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up up for Adobe Stock 10 images per month(one-year) plan on 12th November 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self cancel your subscription.

    Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    2 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 13, 2019 1:05 PM UTC

    Hi Lorena,

    Sorry to hear that you facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up up for Adobe Stock 10 images per month(one-year) plan on 12th November 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self cancel your subscription.

    Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Feb 13, 2019 11:54 AM UTC

    go to your plans on https://account.adobe.com/plans, choose your plan, push "Manage plan". There should be a cancel option.

    If there is no cancel option  Contact Customer Care .

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    ABAMBO | Hard- and Software Engineer | Photographer
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