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heller74497333
heller74497333
Participant
June 5, 2018
Answered

cancel a purchase image

  • June 5, 2018
  • 1 reply
  • 541 views

I have just bought 16 pictures, unfortunately I have downloaded one of them wrong (Silhouette man jumps get away from LOSE to the WIN with sunrise.), Can it be canceled?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Helle,

    I see you have an Adobe account under the same ID as with forums.

    Unfortunately, there is no way to cancel the purchase. However, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    June 5, 2018

    Hi Helle,

    I see you have an Adobe account under the same ID as with forums.

    Unfortunately, there is no way to cancel the purchase. However, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    heller74497333
    heller74497333Author
    Participant
    August 20, 2018

    Hi Twarita

    Can you help me again.

    Adobe has started billing me for 220, - each month.
    It seems that it's for 3 pictures every month, but I paid them as I used them, NOT as a subscription

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    August 20, 2018

    Hi Helle,

    I have checked your account details and noticed that you have an active Adobe Stock 3 images per month(month-month) plan, purchased on 04 Jun 2018. For this subscription you are being charged monthly (amount: 220.00 DKK).

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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