damiand79484525

Participant

Answered

Cancel a subscription

Forum|Forum|7 years ago
November 15, 2018
2 replies
395 views

I forgot to cancel my subscription and I was charged the second month. I paid (I agree with this fee), but now I have finished the project and wanted to quit. I did not know that an additional fee could be charged for it 184 euros When setting up an account, I have not seen this information. If I knew it, I would not start subscription. What can I do? I do not want to pay for something I do not use...

This topic has been closed for replies.

Correct answer twaritar3263062

Hi Damian,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 26 Sep 2018.

Please check your private message for more information.

Regards,

Twarita

John26739567d5x7

Participant

Did you cancel the subscription eventurally? how?

I am not used it at all, for curiousity, I have been charged monthly fee, but can't stop it.

Thank you

Community Expert

Community Expert

Cancel the Adobe stock subscription: https://helpx.adobe.com/lu_en/stock/kb/cancel-membership-subscription-stock.html

If you can't self cancel, contact Adobe customer support: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

twaritar3263062Correct answer

Participating Frequently

Hi Damian,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 26 Sep 2018.

Please check your private message for more information.

Regards,

Twarita

damiand79484525Author

Participant

Twarita thanks for your help - I will come back to your stock for sure on future project:-)

twaritar3263062

Participating Frequently

You are welcome!