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jadeh92032719
jadeh92032719
Participant
February 12, 2017
Answered

Cancel Adobe Stock

  • February 12, 2017
  • 1 reply
  • 258 views

i signed up for a free trial and downloaded 3 images. I couldn't use them so phoned support for assistance. during this discussion I asked to cancel my free trial which I assured was done.  i didn't receive an email and didn't think to chase it up. today I get an email saying my payment failed and to pay. why am I being charged? please delete the charge and cancel my account as previously requested

thanks

jade

    This topic has been closed for replies.
    Correct answer spsb84

    Hi Jadeh,

    Apologies for any inconvenience caused.

    We can see that you approached us via chat support channel to address this issue and this has been escalated to get noticed and duly worked upon by respective team.

    You would hear back from them.

    Thanks

    Simar

    1 reply

    S
    Community Manager
    spsb84Community ManagerCorrect answer
    Community Manager
    February 12, 2017

    Hi Jadeh,

    Apologies for any inconvenience caused.

    We can see that you approached us via chat support channel to address this issue and this has been escalated to get noticed and duly worked upon by respective team.

    You would hear back from them.

    Thanks

    Simar

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